# Computer-wide captions and translations Capture and understand every word from your meetings, videos, and apps in real-time [Download for Windows](https://apps.microsoft.com/detail/9NDSDC3PVLZM) test % buffered Settings Exit fullscreenEnter fullscreen Play Computer Capture system audio output Microphone Use your default microphone File Upload an audio or video file ### Any audio source Live calls, voice notes, or that lecture from last week - Hearica captions it all, no plugins required. #### Any audio source Capture audio directly from your computer's sound output to transcribe Zoom, Google Meet, Teams, Discord, YouTube, or any other application—no browser extensions needed. Switch to microphone mode for in-person conversations or dictation. You can also drag and drop audio or video files (MP3, WAV, M4A, MP4, MKV) to transcribe recordings from lectures, interviews, or podcasts. Font Size24px SmallLarge Boldness Regular Semi Bold Background90% TransparentSolid ### Customizable & always-on-top A floating overlay that stays visible over any app. Customize font size, weight, and opacity. #### Customizable & always-on-top The caption window floats above all your other applications—perfect for following along during video calls while taking notes or working. Adjust font size to match your preference or viewing distance, choose between regular, semi-bold, or bold text for maximum readability, and control background opacity from transparent to solid. Position the overlay anywhere on your screen. Your settings persist between sessions. Product Names Technical Terms Names Add More Terms ### Teach Hearica your vocabulary Add names, acronyms, and jargon so Hearica spells them right every time. #### Teach Hearica your vocabulary Create context profiles tailored to different scenarios—one for medical conferences, another for engineering meetings, a third for gaming streams. Each profile can include product names, technical terms, proper nouns, and specialized jargon. Add background text like meeting agendas to give the AI more context. For translation users, define exactly how specific terms should be translated. Include audio file Select format PDF .pdf document Text .txt file Word .doc document Subtitles .srt file ### Take your transcripts anywhere Export to PDF, Word, text, or SRT subtitles. Attach the original audio with one click. #### Take your transcripts anywhere Every captioning session can be saved automatically with timestamps and speaker labels. Export transcripts as polished PDFs, Word documents for editing, plain text for copy-paste, or SRT files for video editing. Bundle the original audio recording alongside your transcript. Within Hearica, play back saved recordings with synchronized highlighting—click any line to jump to that moment. ## Empowering the Deaf and hard-of-hearing Our mission is to break down communication barriers. Hearica provides real-time captioning and translation, making every conversation, lecture, and video accessible to everyone. # Hearica Refund Policy **Effective date:** 29 December 2025 This Refund Policy explains when you may be eligible for a refund for Hearica subscriptions and related purchases. If there is a conflict between this Refund Policy and our Terms of Service, this Refund Policy controls for refunds. ## 1\. Overview - **Default policy:** We offer a **14-day money-back guarantee** for first-time purchases of a paid subscription, counted from the date of purchase. - **No partial refunds:** We do not offer partial refunds for unused time, unused minutes, or downgrades mid-billing period, except where required by law. ## 2\. Eligibility (14-Day Guarantee) You may request a full refund if: - This is your **first paid purchase** for the relevant account; and - You request the refund within **14 days** of purchase; and - The request is made via **support@hearica.com** (include your account email and the reason for the request so we can improve). We may refuse refund requests if we reasonably believe there has been fraud, abuse, or chargeback misuse. ### 2.1 Fair Use / Abuse To keep this guarantee fair for everyone, we may deny refund requests where we believe the policy is being misused, including (for example): - Unusually high or automated usage within the refund window that suggests the Service was used primarily to extract value and then refund. - Repeated refund requests across accounts or other suspicious purchase patterns. - Material breaches of our Terms of Service. ## 3\. Renewals and Upgrades - **Renewals:** Renewals are generally **non-refundable**, except where required by law. - **Upgrades / plan changes:** If you change plans, the new plan terms apply from the effective date shown in your account/billing UI. Unless required by law, we do not provide refunds or credits for plan changes. ## 4\. How Refunds Are Issued (Paddle / Merchant of Record) If Paddle (or an affiliate) is the Merchant of Record for your purchase, refunds are processed through Paddle and returned to the original payment method, subject to Paddle's processing timelines. ## 5\. Statutory Rights (Consumers) If you are a consumer, you may have additional rights under applicable law. Nothing in this Refund Policy limits those statutory rights. In some jurisdictions, if you start using digital services immediately, you may be asked to acknowledge that you waive certain "cooling off" cancellation rights for digital content/services. Where required, our checkout flow will present the relevant disclosures. ## 6\. Contact To request a refund, contact **support@hearica.com**. ## Frequently Asked Questions ### Is Hearica compatible with my operating system? + Hearica is currently available for Windows only, though we aim to add more platforms in the future. ### Can I use Hearica for live meetings and calls? + Absolutely. Hearica can capture your computer's audio output, which means it works perfectly with apps like Zoom, Google Meet, Microsoft Teams, and more. It can also transcribe audio from your microphone for live dictation. ### How accurate is the transcription? + Our Pro plan uses a state-of-the-art speech recognition engine with context learning. By adding custom vocabulary (like names, technical terms, or jargon), you can achieve near-human levels of accuracy. All plans offer the same great accuracy. ### Do you support live translation? + Yes, live translation is a key feature of our app. You can get real-time translations for over 60 languages, allowing you to follow along in multilingual conversations effortlessly.